Privacy Policy

Introduction

Raihan Software LLC ("we," "our," or "us") operates FacturMe (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using FacturMe, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you register for an account, we may collect:

• Name and email address
• Company or business name
• Billing information and payment details
• Profile information you choose to provide

Usage Data

We collect information about how you interact with our Service, including:

• Time entries, invoices, and client data you create
• Device information (browser type, operating system)
• IP address and general location information
• Pages visited and features used

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. We use PostHog for analytics and usage tracking to help us understand how users interact with our Service and improve the user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Processing your transactions and managing your account
• Sending you updates, notifications, and support messages
• Improving and personalizing your experience
• Analyzing usage patterns to enhance our Service
• Preventing fraud and ensuring security
• Complying with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers hosted by Amazon Web Services (AWS) in the United States. All data is encrypted during transmission using SSL/TLS protocols and protected by AWS security infrastructure.

While we implement robust security measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Service, including:
  • Stripe - for secure payment processing
  • PostHog - for analytics and usage tracking
  • Amazon Web Services (AWS) - for secure cloud hosting and database storage
  • Vercel - for front-end application hosting and delivery
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Opt-out of marketing communications
• Request restriction of processing your data
• Object to processing of your personal information
• Close your account at any time

To exercise any of these rights, please contact us at support@factur.me.

Third-Party Services

We use the following third-party services to operate FacturMe:

• Stripe: We use Stripe to process payments securely. Stripe collects and processes your payment information in accordance with their privacy policy. We do not store your complete credit card information on our servers.
• PostHog: We use PostHog for analytics to understand how users interact with our Service. PostHog may collect usage data, device information, and behavioral analytics.
• Amazon Web Services (AWS): We use AWS to securely store and manage our database in the United States. AWS provides enterprise-grade security and infrastructure for data storage.
• Vercel: We use Vercel to host and deliver our front-end application. Vercel may collect standard web server logs including IP addresses and request information.

Our Service may also contain links to other third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies:

• Stripe Privacy Policy: https://stripe.com/privacy
• PostHog Privacy Policy: https://posthog.com/privacy
• AWS Privacy Policy: https://aws.amazon.com/privacy/
• Vercel Privacy Policy: https://vercel.com/legal/privacy-policy

Children's Privacy

FacturMe is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information is stored on servers located in the United States, hosted by Amazon Web Services (AWS). If you are accessing our Service from outside the United States, your information will be transferred to, stored, and processed in the United States.

By using our Service, you consent to the transfer of your information to the United States. We ensure that all data transfers comply with applicable data protection laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

GDPR & CCPA Compliance

If you are a resident of the European Economic Area (EEA) or California, you have additional rights under GDPR and CCPA respectively. These include the right to access, rectify, or erase your personal data, and the right to data portability.

California residents have the right to request disclosure of categories and specific pieces of personal information collected, and may opt-out of the sale of personal information (though we do not sell personal information).